Refund policy
STORIA Luxury Jewellery
We want you to absolutely love your STORIA jewellery.
We understand that purchasing fine diamond jewellery online is a considered decision, which is why we offer a 14-day change-of-mind return policy in addition to your rights under Australian Consumer Law.
14-Day Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 14 calendar days of receiving your order.
To qualify for a change-of-mind return:
We want you to absolutely love your STORIA jewellery.
We understand that purchasing fine diamond jewellery online is a considered decision, which is why we offer a 14-day change-of-mind return policy in addition to your rights under Australian Consumer Law.
14-Day Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 14 calendar days of receiving your order.
To qualify for a change-of-mind return:
- Your jewellery must be unworn, unused and in its original condition.
- The jewellery must be returned with its original STORIA packaging.
- All accompanying diamond certificates, documentation and accessories must be included.
- You must contact STORIA within 14 calendar days of receiving your order to request return authorisation.
- The jewellery must be returned within 14 calendar days after we authorise the return.
How to Request a Return
Please contact our customer service team through the Contact Us page, providing your order number and the item you wish to return.
Our team will provide instructions for returning your jewellery securely.
Please do not send jewellery back without first contacting us.
Return Shipping
For change-of-mind returns, customers are responsible for arranging and paying for secure, tracked and insured return delivery.
We strongly recommend using a service with signature confirmation, given the value of fine diamond jewellery.
STORIA is not responsible for loss or damage during customer-arranged change-of-mind return transit.
Refunds
Once your eligible change-of-mind return has been received and inspected, we will arrange a refund to your original payment method.
Refunds will be processed promptly after approval. The time taken for funds to appear in your account may depend on your payment provider.
Exchanges
If you would prefer another STORIA design, please contact our team to discuss availability.
Eligible change-of-mind returns may be refunded so that a new order can be placed for your preferred piece.
Our 14-day change-of-mind return period and its conditions do not limit or exclude your rights under Australian Consumer Law.
Contact Us
For assistance with returns, exchanges or any concerns about your jewellery, please contact our customer service team through the Contact Us page on our website.