FAQs

EVERYTHING YOU NEED TO KNOW

Products & Materials

Lab-grown diamonds are real diamonds, created in a controlled laboratory environment rather than formed naturally beneath the Earth’s surface. They share the same chemical composition, physical properties and optical characteristics as mined diamonds, offering the same exceptional brilliance and beauty.

Absolutely. Lab-grown diamonds are genuine diamonds, not imitations or diamond simulants. They possess the same hardness, sparkle and enduring beauty as mined diamonds. The only fundamental difference is their origin.

At STORIA Luxury Jewellery, we believe extraordinary diamonds should be part of life’s everyday moments. Our collection brings together the brilliance of lab-grown diamonds and timeless jewellery design, creating beautiful pieces to celebrate your individuality, achievements and personal story.

Yes. Lab-grown diamonds are just as durable as mined diamonds, ranking 10 on the Mohs scale of hardness. With proper care, your diamond can retain its beauty and brilliance for generations.

No. Lab-grown diamonds do not naturally lose their brilliance or become cloudy with age. Like any diamond, they may temporarily appear less sparkly when exposed to everyday oils, lotions and residue. Gentle cleaning will help restore their natural radiance.

Generally, yes. Lab-grown diamonds typically offer a more accessible price point than comparable mined diamonds, allowing you to choose a larger diamond or a more elaborate design without compromising on the beauty and quality of a genuine diamond.

Engagement Rings

Choosing an engagement ring is a deeply personal experience. Consider your preferred diamond shape, setting style, metal and budget. Whether you’re drawn to a timeless solitaire or a more contemporary design, the perfect ring is one that reflects your unique story.

Round brilliant diamonds remain a timeless favourite, celebrated for their exceptional sparkle. Oval, emerald, cushion and radiant cuts are also beautiful choices, each offering a distinctive expression of elegance.

Diamond shape refers to the outline of a diamond, such as round, oval, pear or emerald. Diamond cut refers to the quality of its proportions, symmetry and polish, which influence how beautifully the diamond reflects light.

We recommend measuring a ring that already fits comfortably or having your finger professionally sized by a jeweller. Remember that finger size can fluctuate throughout the day, so measuring when your hands are at a comfortable temperature is ideal.

If custom designs are available, this answer can explain the process of selecting a diamond, setting and other personalised details.

Yes, STORIA offers a collection of loose lab-grown diamonds, allowing you to explore different shapes and characteristics before selecting your perfect stone. If you require assistance choosing a diamond, please contact us.

Orders & Payment

Simply explore our collections, select your favourite piece and add it to your shopping bag. When you’re ready, proceed to checkout and follow the steps to complete your purchase.

[To be confirmed: Accepted payment methods and any available instalment payment services.]

If you need to make a change, please contact us as soon as possible. We’ll do our best to assist, although changes may not be possible once your order has entered processing or production.

[To be confirmed: Cancellation policy, including any restrictions for made-to-order or customised jewellery.]

Yes. Once your order has been successfully placed, you’ll receive a confirmation email containing your order details. Please check your spam or junk folder if you don’t see it in your inbox.

Of course. A beautiful diamond is a meaningful way to celebrate someone special. Explore our collection of timeless pieces, thoughtfully designed to mark life’s most memorable occasions.

Shipping & Delivery

[To be confirmed: Domestic and international shipping destinations.]

[To be confirmed: Shipping fees and free-shipping thresholds.]

Delivery times depend on your location and whether your jewellery is ready to ship or made to order. Estimated processing and delivery timeframes will be provided according to the applicable shipping policy.
[Insert confirmed processing and delivery timeframes.]

[To be confirmed: Tracking availability and shipping notification process.]

[To be confirmed: International shipping availability, destinations and applicable customs duties.]

If your order hasn’t arrived within the expected timeframe, please contact us with your order number. We’ll assist you in investigating the delivery with the shipping provider.
[Confirm the procedure for lost parcels and responsibility for replacement or reimbursement.]

Returns & Exchanges

We want you to feel confident when choosing your STORIA jewellery.
[Insert confirmed return eligibility, timeframe, conditions and any applicable exclusions.]

[To be confirmed: Exchange eligibility, timeframes and any applicable fees.]

[To be confirmed: Return conditions for engagement rings, made-to-order jewellery and personalised designs, subject to applicable consumer laws.]

Please contact us as soon as possible with your order number and photographs of the item and packaging. Our team will review the issue and assist you with the appropriate next steps in accordance with your consumer rights.

[To be confirmed: Refund processing times and payment method requirements.]

Jewellery Care & Maintenance

Your STORIA jewellery is designed to be treasured. To maintain its beauty, avoid exposing your pieces to harsh chemicals, abrasive surfaces and unnecessary impact. Store each piece separately in a soft jewellery pouch or lined jewellery box to help prevent scratches.

For routine cleaning, gently soak your diamond jewellery in warm water with a small amount of mild dish soap. Use a soft-bristled brush to carefully remove any residue, rinse thoroughly and dry with a clean, lint-free cloth.
Avoid harsh chemicals and abrasive cleaning products.

We recommend removing your jewellery before showering, swimming or entering spas. Chlorine, saltwater and personal care products can affect certain jewellery metals and finishes over time.

Absolutely. Diamonds are exceptionally durable and well suited to everyday wear. However, we recommend removing your jewellery during exercise, heavy lifting, cleaning and activities that may expose it to unnecessary impact.

Store your jewellery in a clean, dry place, ideally in its original box or a soft-lined jewellery case. Keeping individual pieces separate will help prevent scratching and tangling.

[To be confirmed: Cleaning, inspection, repair and maintenance services.]

Sizing Guide

For the most accurate measurement, we recommend visiting a professional jeweller. Alternatively, you can measure the internal diameter of a ring that already fits comfortably and compare it with our ring size guide.

If you’re between sizes, the most suitable fit may depend on the width and design of your chosen ring. Wider bands can feel tighter than delicate bands, so we recommend seeking professional sizing advice before purchasing.

[To be confirmed: Resizing availability, eligible designs, fees and timeframes.]

Measure your wrist using a flexible measuring tape and consider how you’d like your bracelet to fit. For a comfortable everyday fit, allow a little extra room for movement.

The perfect necklace length depends on your personal style and where you’d like the piece to sit. Shorter necklaces rest closer to the neckline, while longer designs create an elegant, elongated silhouette.Refer to the measurements listed on each product page to find your preferred length.

Loose Diamonds

Loose diamonds are diamonds that have not yet been set into a piece of jewellery. They allow you to explore different shapes, sizes and quality characteristics before choosing how you’d like your diamond to be worn.

The 4Cs are the internationally recognised characteristics used to assess diamond quality:
Cut: How well a diamond’s proportions and finish allow it to reflect light.
Colour: The degree to which a diamond appears colourless.
Clarity: The presence of natural or growth-related internal characteristics and surface features.
Carat: The measurement of a diamond’s weight.
Understanding the 4Cs can help you choose a diamond that reflects your preferences and budget.

Diamond shapes may include round, oval, cushion, emerald, pear, radiant, princess, marquise, Asscher and heart.
Available shapes and specifications depend on STORIA’s current collection.

[To be confirmed: Diamond grading laboratories, certification availability and any applicable minimum carat requirements.]

[To be confirmed: Whether loose diamonds can be purchased individually.]

Begin by considering your preferred shape, carat weight and budget. From there, explore the 4Cs to find the balance of brilliance, appearance and quality that matters most to you.Remember, the most beautiful diamond isn’t necessarily the largest or most expensive. It’s the one that feels right for you.

STILL HAVE A QUESTION?

We're here to help

Our team is always happy to assist with any questions you may have